Hey guys, I am loving mice and mystics and summoner wars.
I just wanna shout out and give a big thumbs up to the nice people at PHG for replacing my summoner wars cards even after I told them my friend spilled coffee on them and recently, Mice and Mystic cards, when after opening Mice & Mystics, some of the cards had wear on the corners(maybe due to tight packing of the wrap? Or I was just being anal).
Anyways, both times Colby was very prompt to respond and both times I offered payment for cards and shipping, they just shipped me the item free of charge!
Perhaps such awesome customer care is not common where I reside but whatever it is, this guys really do respond to their customers.
Good job PHG! Have a great 2013!
Sam
I just wanna shout out and give a big thumbs up to the nice people at PHG for replacing my summoner wars cards even after I told them my friend spilled coffee on them and recently, Mice and Mystic cards, when after opening Mice & Mystics, some of the cards had wear on the corners(maybe due to tight packing of the wrap? Or I was just being anal).
Anyways, both times Colby was very prompt to respond and both times I offered payment for cards and shipping, they just shipped me the item free of charge!
Perhaps such awesome customer care is not common where I reside but whatever it is, this guys really do respond to their customers.
Good job PHG! Have a great 2013!
Sam